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Frequently Asked Questions

How do I access the free studies?

For a limited time, there are several resources available for anyone to access, view, and enjoy from any web browser. To preview the full list of available studies and resources, visit our Free Resources page.

I have three website addresses (URLS). What are they for?

Once you have completed an Amplify subscription and created a channel for your church, you have three different different web addresses (URLs).  They are: 

  • is the main website for Amplify. You can learn all Amplify has to offer and share the site with other churches that may be interested in it. You can also log in to your Amplify Account and Dashboard (Amplify Control Center). These are accessible by selecting the user icon in the upper right corner of the site.
  • is the login for your Dashboard (Amplify Control Center). This is where you customize what content appears on your church’s channel, add administrators, and see subscribers to your channel.
  •’sname is your unique channel URL. This is where all the video content, your unique content, and your live streamed services or events can be accessed by any subscriber to your channel.

To access all three, simply click on the user icon at the top of the page to login to your channel, dashboard, or account page. 

How do I get to the Amplify Dashboard?

Go to and login using your administrator email and password.


Go to and click on the user icon at the top right. Select Amplify Control Center in the dropdown menu and login using your administrator email and password.

How do I access my church’s Amplify account and payment information?

NOTE: You must be an administrator of the account to access the account information. Your subscriber login you use to view your church’s Amplify channel will not work. You must have an administrator login of the channel.

If you are the account administrator, go to and sign in with your email and password. Once there you can view your channel information (channel URL and access code), change your password, profile information, subscription plan, and more.

How do I access my church’s Amplify channel?

Contact your church and request their channel website address (URL) and access code. Go to their URL page and select the button “Click here to enter your code”.  From there you can create a free amplify subscription and access your church’s Amplify Channel.

How do I upload a logo?

Log in to your Dashboard (Amplify Control Center,

  1. Click on Settings at the bottom of the dashboard menu and select Channel Setup.
  2. Drag and drop your logo into the black box or click in the black box and browse for your logo*. Once you see your logo in the black box, click on the green box titled “Save Changes”.

Once saved your logo will be loaded on to your home page. Upload may take some time depending on your bandwidth and firewall. 

*Please Note: Your logo needs to be 1024px x 240px. It is recommended you use a white logo with a transparent background, also known as a .png file. If your logo is saved a .jpg, you can easily convert it at  

How do I filter content on my channel?

Login to your dashboard (Amplify Control Center:

  1. Click on Settings at the bottom of the dashboard menu and select Content Filter.
  2. Enter the type of content you want filtered out (speaker names, topics, etc.). Then click on the green box titled, “Save Changes”.

Can I refresh my channel once I’ve uploaded content or made changes to a playlist?

Yes. You can refresh your dashboard from two different locations:

  1. If you have created a playlist in the Amplify Home section of the dashboard, simply click on the “Refresh My Channel” Button located above your list of playlists.
  2. In the Help section of the dashboard menu, select Refresh My Channel and click the button to refresh.
How do I upload content on my channel?

NOTE: Only Premium and Custom Tier subscribers can upload content to their Amplify channel.

There is no limit to the amount of content you can upload, and the process is quick and easy.

Login to your dashboard (Amplify Control Center:

  1. Click on Upload & Import from the dashboard menu on the left-hand side.
  2. Click the box marked “Drop file(s) or click to browse”.
  3. Select your desired file to upload. (Either drag and drop it into the box or select it and click open).
  4. Click OK when the success box appears.

The content will now be visible in two locations:  in Recent Uploads, and your Media inbox.  From those locations you can move the video to a playlist, folder, or gallery.

Will I be charged during my free trial?

No. When you subscribe for a plan, you get the first 14 days free. You will be charged on day 15 and your monthly subscription will begin then. If you cancel during your 14 day free trial you will not be charged for a subscription. 

How do I cancel my subscription?

To cancel your subscription, go to your Account Page, select My Plan, and choose Cancel Subscription. All access to Amplify for you and/or your members will stop at the end of your current paid subscription.

How do I find Amplify on Roku?

Important: You must first create an Amplify subscriber account using your church’s channel URL and access code. These credentials (email and password) are required to access Amplify on Roku.

On a Roku-connected smart tv’s Roku menu, Amplify can be found by:

  • Searching – i.e., “search streaming channels” and key in Amplify (with the remote)
  • Browsing – i.e., either the “recently added” or “religious” category
  1. Once found add Amplify to your Roku home screen.
  2. Select the Amplify tile.
  3. Select “Log In” and use your Amplify account credentials (email and password) to access your church’s channel.
Can I livestream from my computer?

Yes! Watch the following video to learn how to stream from your laptop or desktop computer. Check out our post to find out more tips and ways to livestream.

What do I do if I forgot my password?

Go to and click on the person icon in the top right corner. This will take you to the Login Page. Click the Forgot Password option. A temporary password will be emailed to you. Use the temporary password to login and then create a new password from your account page.  

Still Have Questions?

Our support team is here to help! Fill out the form below or send us an email at